Terms of Service

These Terms of Service ('Terms') form a legally binding agreement between you ('you' or 'user') and MudCrab Labs ('we', 'us', or 'our'). By accessing our website, creating an account, or purchasing or using any of our software, you confirm that you have read, understood, and agree to be bound by these Terms and all policies incorporated herein by reference, including our Disclaimer & Assumption of Risk, Acceptable Use Policy, License Agreement, Refund Policy, Privacy Policy, Cookie Policy, DMCA & IP Policy, and Support Assistant policy.

If you do not agree to these Terms, you must not access or use our services. If you are using our services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

You must be at least 18 years old, or the age of majority in your jurisdiction, to use our services. If you are under that age, you may not use our services under any circumstances.

MudCrab Labs is a vendor of general-purpose software tools. Our sole role is to license software to you. We supply the tool; we do not operate it for you, supervise your use of it, or take any part in what you choose to do with it.

The capabilities of our software are neutral. The decision of whether, when, where, and how to use those capabilities rests entirely with you. Any outcome of that decision is yours, not ours.

We do not encourage, endorse, request, require, or solicit any particular use of our software, including any use that would breach the rules of a third-party game or platform or that would be unlawful in your jurisdiction. Nothing on our website, in our marketing, or in our software should be read as advice or encouragement to engage in any such use.

You are responsible for maintaining the confidentiality of your account credentials and license keys. You must not share your account or license keys with any third party.

All activity that occurs under your account is your responsibility, regardless of whether you authorised it. You must notify us immediately if you become aware of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that show signs of unauthorised access, sharing, or fraudulent activity, at our sole discretion and without notice.

All products sold by MudCrab Labs are digital software licenses. Delivery is electronic and takes effect immediately upon successful payment, at the point your license or subscription is activated on your account and, where applicable, a license key is issued. You acknowledge that digital delivery has been completed at that point.

Because delivery is immediate and the product is digital, all sales are final once your license or subscription has been activated or a license key has been issued, subject to the subscription terms below and only the limited exceptions in our Refund Policy.

Products are offered either as a subscription (a license granting access for a fixed period, for example 30 days, chosen at checkout) or as a one-time 'lifetime' license that does not expire. The access term and price of each option are shown on the product page and at checkout before you pay.

Our subscriptions do not automatically renew, and we do not store your payment details to charge you again. When a subscription term ends, access simply stops. To continue after a term ends, you purchase a new term. You will never be charged by us on a recurring basis, and no cancellation step is required to stop being billed, because there is no recurring billing to cancel.

Where a product supports it, you may pause ('freeze') an active time-limited subscription from your dashboard. Pausing preserves your remaining time so you can resume later, and the paused time does not count down while frozen. Lifetime licenses and already-expired subscriptions cannot be paused. Pausing is a convenience feature that we may modify, limit, or withdraw at any time.

Access to a product may end before its paid term expires if your license is suspended or revoked for a breach of these Terms or our Acceptable Use Policy, if you initiate a chargeback or payment dispute, or if your account is terminated. Early termination in those circumstances does not entitle you to a refund except where required by law.

We accept payment through a third-party payments processor, which, depending on your country, supports cards, digital wallets (such as Apple Pay and Google Pay), bank transfers, buy-now-pay-later options, and various local methods, and through a third-party cryptocurrency processor. The price of each product is shown before you buy, and the full amount you will be charged, including any applicable fee, is shown at checkout before you confirm your purchase.

Payments made through our payments processor (that is, any method other than cryptocurrency) are subject to a processing fee, which is added to your order total and itemised at checkout before you pay. This fee is currently 10% of the order total and may change; the fee that applies to your order is always the amount shown at checkout at the time you pay. Cryptocurrency payments are not subject to this fee, so paying by cryptocurrency avoids it.

The processing fee forms part of the price of the order. It is not refundable on its own and is returned only if the entire order is refunded under our Refund Policy. Any taxes, and any charges your own bank, card issuer, or wallet provider applies to you, are your responsibility and are separate from the amounts we display.

You may purchase a subscription as a gift for another person. When you do, you are the customer and the paying party, and you remain bound by these Terms for that purchase. We create a single-use redeem key and deliver it to the recipient's email address, with a copy to you; the recipient activates the gift by redeeming that key on their own account.

The recipient must independently meet all eligibility requirements, including the minimum age, and must accept these Terms and all incorporated policies before using the software. You are responsible for supplying the correct recipient email address, and we are not responsible for a gift delivered to an address you entered incorrectly.

Gifting is available only for eligible, ungated products and is limited to a single unit per gift order. Gift keys are single-use and, once redeemed, are permanently bound to the redeeming account. Refunds for gift purchases follow our Refund Policy and may be requested only by the purchaser; once a gift key has been redeemed, the sale is final.

Access to some of our products, to our community server, and to parts of our support is provided through Discord, a third-party platform. To receive certain products, to be added to a private role or an applications channel, or to reach some support channels, you may be required to join our Discord server and link your Discord account to your MudCrab Labs account. Your use of Discord is also governed by Discord's own terms and policies, over which we have no control.

Certain products are offered on a restricted basis, for example by approval, whitelist, or a limited number of slots. We may gate, limit, delay, restrict, suspend, or revoke access to any product, community channel, invitation, or feature at our sole discretion, with or without notice. Being able to see a product does not guarantee that you may purchase it or keep access to it. You must follow the rules of our community spaces, and we may remove you from them at any time.

Upon purchase, MudCrab Labs grants you a limited, personal, non-exclusive, non-transferable, revocable license to install and use the software on the number of devices specified at purchase, solely for your personal lawful use.

The software is licensed, not sold. MudCrab Labs retains all right, title, and interest in and to the software, including all source code, object code, algorithms, user interfaces, and associated intellectual property. Nothing in these Terms transfers any ownership to you.

You may not: copy, modify, create derivative works from, or translate the software; distribute, sublicense, resell, rent, lease, or transfer the software or your license to any third party; use the software on more devices than your license permits; or remove, obscure, or alter any proprietary notices in the software.

We reserve the right to suspend or revoke any license used in violation of these Terms or our Acceptable Use Policy, without notice and without refund.

Our software includes license-enforcement, integrity, anti-tamper, and environment-verification measures, and it requires an active internet connection to validate your license. As a condition of your license, you agree that the software may stop functioning and may automatically remove itself and its own components, configuration, and locally stored credentials from your device when it detects tampering, reverse engineering, an invalid, expired, or revoked license, use on hardware other than the machine it is bound to, or an unauthorised operating environment.

This behaviour, and the limited scope of what it affects, is described in full in our License Agreement, which is incorporated into these Terms. By installing and running the software you consent to it, and you accept sole responsibility for keeping your own backups. You must not attempt to circumvent, disable, or interfere with these measures.

Our software consists of game-enhancement tools intended for personal use with the games we support. You are solely responsible for ensuring your use complies with all applicable laws and regulations and with the terms of any third-party game, platform, or service you use it with.

You agree not to use our software for any unlawful, harmful, or abusive purpose. A full list of prohibited uses is set out in our Acceptable Use Policy, which is incorporated into these Terms.

You acknowledge that using game-enhancement, modification, or automation software may violate the terms of service of the games or platforms you use it with, including Roblox, and may result in the suspension, banning, or termination of your accounts on those platforms, or in other action against you. You use our software entirely at your own risk and are solely responsible for any and all consequences arising from that use.

You knowingly, voluntarily, and expressly assume all risk associated with your access to and use of our software and services. This assumption of risk is a material part of the bargain between you and MudCrab Labs, and our pricing reflects it.

Without limiting the foregoing, you accept the risk that your use may be detected by a game developer, publisher, anti-cheat provider, or platform operator; that it may result in warnings, suspensions, permanent bans, loss of virtual items or currency, or termination of your accounts; that it may expose you to legal or regulatory action by third parties; and that it may cause you financial or reputational harm. You accept all of these risks in full.

Our full position on the neutral nature of the tool and the allocation of responsibility for its use is set out in our Disclaimer & Assumption of Risk, which is incorporated into these Terms by reference.

The relationship between you and MudCrab Labs is limited to that of a buyer and a seller of a software license. Nothing in these Terms creates any partnership, joint venture, agency, employment, fiduciary, or special relationship between you and us.

You are not our agent and we are not yours. You act on your own behalf and at your own direction at all times. We do not monitor, supervise, or control your use of the software, and we are under no obligation to do so.

THE SOFTWARE AND SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE', WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the software will operate error-free, uninterrupted, secure, or free from defects. We make no representation or warranty that the software will achieve any particular result with respect to any anti-cheat system, detection mechanism, game, platform, or service.

We do not warrant that the software is compatible with, or will continue to be compatible with, any specific game, game version, anti-cheat software, or operating system build. Such compatibility may change or cease at any time without notice, and any such change is not a defect and is not grounds for a refund.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MUDCRAB LABS, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, LOSS OF VIRTUAL ITEMS OR ACCOUNTS, SERVICE INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Without limiting the generality of the foregoing, MudCrab Labs is not liable for: any ban, suspension, account termination, loss of items or currency, or other adverse action taken against you by any game developer, publisher, anti-cheat provider, or platform operator; any legal, regulatory, or contractual consequence arising from your use of the software; any act or omission of yours or of any third party; or any damage to your hardware, operating system, software, or data arising from your use of the software.

Our total aggregate liability to you for any and all claims arising out of or related to these Terms or your use of the software shall not exceed the amount you actually paid to MudCrab Labs for the relevant product in the twelve months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law, and nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited.

You agree to defend, indemnify, and hold harmless MudCrab Labs and its owners, affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your access to or use of the software or services; (b) your violation of these Terms or of any applicable law or regulation; (c) your violation of any rights of a third party, including the terms of service of any game, platform, or service you access while using our software; or (d) any content, data, or instruction you submit through our services.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defence of that claim.

Nothing on our website, in our documentation, in communications from our support channels, or in our software constitutes legal, financial, security, or other professional advice. You are responsible for obtaining your own independent advice before relying on anything we provide.

MudCrab Labs is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, government action, network or power failures, hosting or payment-provider outages, or the action of any game or platform operator.

We work to keep our store and software available, but we do not guarantee uninterrupted or error-free access. We may modify, suspend, or discontinue any product, feature, or service at any time, with or without notice, and without liability to you.

We reserve the right to update or revise these Terms at any time. We will post the revised Terms with an updated date. Your continued use of our services after a change takes effect constitutes your acceptance of the revised Terms.

We may terminate or suspend your access to our services and revoke your license at our sole discretion, at any time, with or without notice, for any conduct that we believe violates these Terms or is harmful to other users, to us, or to any third party, or for any other reason.

Upon termination, you must immediately cease all use of the software and delete all copies in your possession or control. Termination does not entitle you to a refund except where expressly provided in our Refund Policy.

These Terms and any dispute arising out of or relating to them or your use of our services are governed by the laws applicable at the place of business of MudCrab Labs, without regard to conflict-of-laws principles.

Any dispute shall first be addressed through good-faith negotiation. If it cannot be resolved informally within thirty days, it shall be resolved by final and binding individual arbitration or by the competent courts of the applicable jurisdiction, as determined by applicable law, and you consent to the exclusive jurisdiction and venue of those forums.

To the fullest extent permitted by law, you agree that any claim will be brought solely in your individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding, and you waive any right to a trial by jury.

Any claim you may have arising out of or relating to these Terms or the software must be commenced within one year after the claim arises; otherwise, it is permanently barred, to the extent permitted by law.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or severed to the minimum extent necessary so that the remaining provisions remain in full force and effect.

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Any waiver must be in writing to be effective.

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may freely assign these Terms, including in connection with a merger, acquisition, or sale of assets.

The provisions concerning intellectual property, disclaimers, assumption of risk, limitation of liability, indemnification, and dispute resolution survive any termination of these Terms.

These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and MudCrab Labs regarding our services and supersede any prior agreement or understanding.