Support Assistant

MudCrab Labs support is handled first by an AI assistant. It watches our Discord server and the support@mudcrab.co and hello@mudcrab.co inboxes, reads your question, and replies quickly. A human on the MudCrab team is always behind it and steps in whenever needed.

When you message us, a quick triage step decides whether it is a MudCrab question worth answering automatically. If it is, the assistant writes a reply grounded in our official docs, policies, and live store data; it does not invent prices or policies. Email replies are reviewed by a team member before they are sent. On Discord it can reply on its own, and a human can always take over.

License activation, order issues, delivery, and refund-eligibility questions.

Pointing you to the right doc, FAQ entry, or contact channel for your issue.

Reading screenshots you send so it can understand the errors you run into.

Answering questions about our software products, system requirements, and store policies.

On Discord: direct-message the bot, mention it in our server, or talk in a support ticket channel. By email: any message to support@mudcrab.co or hello@mudcrab.co. You do not need to do anything special; just ask your question as you normally would.

To understand and answer you, the content of your message is sent to a third-party AI provider (xAI, the maker of Grok) for processing. By contacting support you consent to this. In short:

The text of your message and any details you choose to include are sent to the AI provider to classify and draft a reply.

Conversations and drafts are kept for up to 30 days for quality, debugging, and abuse prevention, then deleted.

We do not sell your messages and never use them for advertising. See our Privacy Policy for the full picture.

The assistant is helpful but not perfect, and its answers can occasionally be wrong or out of date. It is not a replacement for our docs or terms, and nothing it says is a binding commitment on its own or a substitute for professional advice. For anything important, please double-check; a human will gladly confirm.

Prefer a person, or have something the assistant cannot handle? Email us any time at support@mudcrab.co or hello@mudcrab.co and a MudCrab team member will help.